Front Office Receptionist

Job Description

The Front Office Receptionist represents the first point of contact for the clients of Outback Strong. They
perform essential front desk administrative duties including answering phone calls, greeting clients, scheduling
clients and various administrative needs of the providers.

MINIMUM QUALIFICATIONS:

1. Education: High school diploma or equivalent required. Some college preferred.
2. Licensure/Certification: Valid Oregon Driver’s license with a clean driving record for the past three years. Must pass all criminal history check requirements as required by ORS 443.004. Have or obtain CPR/BLS certification. Must be willing to apply for QMHA status through MHACBO within 60 days of hire.
3. Experience: Any medical office and/or physician clinic experience preferred, or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the essential functions of the job.
4. Job Knowledge: Demonstrate the competency necessary to use an electronic health/medical record system. Must become efficient and knowledgeable in all phases of mental health and Outback Strong policies, rules and regulations. EHR systems experience preferred. Microsoft Office Suite experience required.
5. Skills: Must have the necessary skills to coordinate schedules across multiple providers. Must have the ability to communicate effectively, verbally and in writing. Ability to prepare concise and complete reports. Flexibility and ability to work effectively with youth, families, adults, community partners and the public. Must be computer literate.
6. Expected Hours of Work: Hours of typical operation are M-F, 8:00am – 5:00pm. Must be able to work a flexible schedule, as needed.
7. Personal Protective Equipment (PPE): Must be able and willing to wear appropriate PPE required to perform the job safely.
8. Supervisory Responsibility: This position does not directly supervise staff.
9. Travel: Travel using a company vehicle occasionally required for this role.

ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

1. Collaborates with the SUD Clinical Supervisor and counselor(s) to determine continuum of care
   for program participants.
2. Provides individual, family and group counseling and participates in case conferences.
3. Ensures that adequate training in the use of any curriculum being delivered to clients has been
   obtained.
4. Directly delivers the assessment of all newly arrived clients to whom assigned.
5. Reviews own clinical documentation (treatment progress, treatment plans, and client
   coordination of care plan) and conducts regular quality assurance and quality improvement
   reviews to ensure that all appropriate record-keeping is performed on a timely basis.
6. Acts as the program’s liaison with families and offers recommendations for program
   development and improvement.
7. Provides ongoing client assessment to identify changing needs pertaining to the individual and
   family treatment and development strategy.
8. Performs joint case planning and coordination in substance abuse treatment and prevention
   issues with other community agencies such as schools; group homes; community corrections and
   detention facilities; community hospitals; and other Department of Human Services programs.
9. Coordinates client placement into residential treatment and/or transitional housing as necessary.
10. Conducts regular chart reviews, ensuring that all appropriate record-keeping is performed on a
    timely basis and that all governing agency regulations are met.
11. Attends meetings called by the program director and participates in discussions concerning the
    revision, improvement and expansion of existing programs and offers recommendations.
12. Participates in quality assurance, quality improvement and utilization review activities and
    makes recommendations to the program director for plans of corrections.
13. Maintains established performance and conduct standards in accordance with organizational
    expectations.
14. Participate in continuing education courses and engage in clinical supervision to maintain
    certification/licensure.
15. Maintain a 60% productivity rate.
16. Document services in the EHR system
17. Other duties as assigned: the essential functions outline the primary duties performed by this
    position, however, other related work assignments may be added, removed, or changed by
    management.

CORE COMPENTENCIES
 Service Focus: Values and delivers high quality, professional, responsive, and innovative
services.
 Legal Obligation: Adhere to Federal and State laws and agency regulations regarding the
treatment of individuals who have substance use and mental health disorders.
 Diversity and Inclusion: Equality is a core value at Outback Strong. We strive to create
workplaces that reflect the community we serve and where the inherent worth and dignity of all
people are recognized. We promote involvement in the community and empowerment for our
clients. We value the talents of our community members as well as show respect for their beliefs,
backgrounds, and ways of living.

 Communication/Interpersonal skills: Communication in any form must be sufficient to
exchange and convey information, to receive work direction and to create a positive flow of job
responsibilities or assignments. Employee must demonstrate effective verbal and written
communication, including body language and interpersonal skills that promote the best interest
of the client through positive interactions with co-workers, supervisors, patients/clients, families,
physicians, etc.
 Learning: Must be able to learn and navigate various medical software programs and
technologies successfully. Use efficient learning techniques to acquire and apply new knowledge
and skills, use of training, feedback, or other opportunities for learning and development.
Maintain proficiency by attending trainings and meetings, reading materials, and meeting with
others in areas of responsibility.
 Listening: Receive, attend to, interpret, and respond to verbal messages and other cues such as
body language in ways that are appropriate to others and the situation.
 Reasoning: Be able to identify rules, principles, or relationships that explain facts, data, or other
information. Analyze information and make correct inferences or draw accurate conclusions.
 Decision Making/Judgement: Make sound, well-informed and objective decisions, while
understanding the impact and implications of such decisions. Commit to actions that
accomplishes the goals of the organization.
 Documentation: Able to use the electronic health record (EHR) of the organization to document
client progress, assist with safety planning, care plans, and assessments. Properly document
services rendered.
 Time Management: Can use one’s own time effectively and productively.
 Stress Management: Able to practice effective coping skills for dealing with psychological
stressors and maintain composure during challenging situations.
 Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity while
fostering an attitude of commitment and team spirit. Works well with others to achieve goals that
are in alignment with the mission, vision, and values of Outback Strong.
 Ethics: Adhere to the Code of Ethics that govern your field of practice. We follow the ACA
(American Counseling Association) Code of Ethics for mental health clinicians and the
NAADAC (National Association for Alcoholism and Drug Abuse Counselors) code of ethics for
substance abuse clinicians. As well as MHACBO (Mental Health and Addiction Certification
Board of Oregon) guidelines.
 Performance Improvement: Responsible for adhering to facility and departmental policies,
procedures, quality practices, and current practice of government rules and regulations. Ensures
services performed are of the best quality and carried out in an expeditious, positive, and
accurate manner.
 HIPAA Compliance: The Health Insurance Portability and Accountability Act of 1996 (HIPPA)
is a federal law which, in part, protects the privacy of individually identifiable patient
information, provides for the electronic and physical security of health and patient medical
information. Patient information of any kind must be kept confidential. Confidentiality and
compliance with HIPAA, Federal Confidentiality Regulations (42 CFR Part 2), and State
Confidentiality Regulations as specified in ORS 179.505 and 192.518 through 192.530 must be
followed.

WORK ENVIRONMENT/PHSYCIAL DEMANDS/LIMITATIONS/HAZARDS (ADA):

1)   Regularly required to use office automation including computer and phone system that require fine
manipulation, grasping, typing, and reaching mobility required.
2)      Manual dexterity and coordination are required over 50% of the work period while operating
equipment such as a computer keyboard, calculator, and standard office equipment.
3)      Frequently or occasionally required to sit, squat when adjusting equipment or retrieving items,
stand, walk, bend, kneel, stoop, reach with hands and arms, and manipulate objects.
4)      Duties involve moving materials weighing up to 10 pounds on a regular basis such as books, office
equipment, etc. and may infrequently require moving materials weighing up to 25 pounds.
5)      Specific vision abilities required by this position include close vision, peripheral vision, distance
vision, and the ability to adjust focus.

PERFORMANCE IMPROVEMENT
Employee is responsible for adhering to facility and departmental policies, procedures, quality practices,
and current practice of government rules and regulations. Ensures services performed are of the best
quality and carried out in an expeditious, positive, and accurate manner.

PROFESSIONAL DEVELOPMENT
Employee is responsible to maintain and continue professional development associated with current
position through attending facility required/offered educational in-service classes. Employee is
responsible for providing to the Human Resources Department for personnel files, any certificates
associated with attendance of seminars /professional development classes or in-service programs. If
professional license/certification is required, employee is responsible for timely renewal and
providing copies of licensure/certification to Human Resources Department for maintenance of
personnel file.

WORKPLACE CONTRIBUTIONS
Volunteer or, through mutual agreement, accept assignments that contribute to the facility or workplace
improvement, which reflects Outback Strong’s mission statement. Due to time involvement, activity may
require approval of immediate supervisor.

COMMUNITY ACTIVITIES
When an employee participates in community activities, the employee shall consciously and with integrity represent self in a professional, positive manner, adhering to HIPAA policies and be mindful that the public may associate their presence or participation with their employment or profession. Employee may occasionally be requested by management, or the employee may choose to volunteer in
community activities which may or may not be directly related to Outback Strong.

GOALS (Mutually Established)
Goals and objectives shall consist of department goals, facility goals, and personal/professional goals,
related to current position/duties. Goals and objectives consistent with the facility mission will be
mutually developed with immediate supervisor/manager.

COMPENSATION: $16.58/hr+ DOE