Outpatient Case Manager

Job Description

What You Will Do

In this role, you will facilitate activities that empower individuals to meet their goals. This will involve coordinating services with various community partners including healthcare providers, legal systems, housing, social services agencies, and relevant education programs. You will provide comprehensive, whole-person care, tailored to each individual’s unique needs and cultural background, and help them reach their goals with tact, tolerance, and a steady mature presence. Additionally, you will support individuals in crisis situations and provide follow-up care through a crisis rotation.

Our ideal candidate enjoys working in a flexible environment, where each day brings new challenges and opportunities. You value autonomy while thriving in a collaborative and innovative team environment. As a healthcare professional, you Enjoy working with people of all ages, with community-based treatment at the heart of your approach.

In your role as a Qualified Mental Health Associate, mastering the OARS specific to your position is essential for building rapport with clients, fostering effective communication, and facilitating therapeutic progress. By utilizing open questions, affirmations, reflections, and summaries, you will create a supportive environment where clients feel heard, understood, and empowered to work towards their goals. These skills will enhance your ability to collaborate with clients in identifying challenges, exploring solutions, and promoting positive change in their lives.

Your Responsibilities (include but are not limited)

Be consistently clinically available according to your role and schedule
Support individuals in accessing services by connecting them to ride services, child and family supports, or other services that help meet their treatment goals
Assist individuals in crisis whether prior to or after stabilization in completing Mental Health Advanced Directives and helping them identify their wishes and desire should they go into crisis
Provide skill development and training for individuals to ensure a smooth transition between levels of care per their service plan and in order for them to remain as independent as possible
Gather information such as medical records, medication lists, legal documents, etc. from various service providers for care coordination for an individual
Make referrals and connect individuals with necessary services and resources as identified by the individual and the care team
Aid with medication management which may include setting up pill boxes, or dispensing medications under the direction of a Qualified Mental Health Professional, Nurse, or Physician
Cover 4-8 on-call crisis shifts per month including some evenings and weekends
Collect pertinent information for suicide risk and other crisis situations that allow you and another mental health professional to develop an appropriate action plan
Participate fully in team meetings, training, and one-to-one supervision
Other duties as assigned
What We Expect of You

We are all different, yet we all use our unique contributions to help the people we serve live their best lives and bring hope to them every day. Every employee strives to fulfill our mission of empowering individuals to reach their most important goals. The qualified mental health associate we are seeking is an individual with the following qualifications:

Required

A valid driver’s license
Ability to pass a criminal background check
Bachelor’s degree in social work, psychology, behavioral health, or a related field or a combination of at least 3 years of work and school experience
Certified Qualified Mental Health Associate (QMHA) or willingness to obtain your QMHA certification in Oregon
Preferred

Experience with and/or understanding of individuals and families with behavioral health needs
Knowledge, Skills, and Abilities

Ability to communicate effectively in both written and oral formats with clarity and purpose, including the ability to complete objective, accurate documentation in a timely, consistent manner
Ability to maintain confidentiality, comprehend laws, regulations, and policies, and the ability to follow such laws, regulations, and policies and report when they are being violated
Ability to interact with individuals of various backgrounds, sexual and gender orientations, education levels, and socio-economic status effectively, tactfully, and empathetically with a culturally responsive nature, especially with those experiencing a crisis and in stressful situations
Ability to provide care coordination and work collaboratively with community partners to ensure safer and more effective care for the individual
Must have strong computer skills including the ability to document in an electronic medical record, use electronic time tracking, and the ability to use Google Workspace, specifically Drive, Meets, Spreadsheets, Word documents, and email
Our Core Standards

We hold everyone who works with us to the following core standards to ensure we meet our mission work.

Reliability: We value the time of staff and clients therefore we honor being on time at scheduled appointments and meetings and respectfully plan ahead for time off.
Teamwork: We consistently offer clear and timely communication, collaborate as needed, and work well within a team structure. This includes being assertive with information critical to the team and client care as well as being able to assimilate shared information promptly and accurately.
Taking Initiative: We encourage staff to be well-versed in their roles, team dynamics, agency goals, and client needs. We take ownership of our problems and propose solutions. We seek input from team members, leadership, and community partners in our decision-making and get buy-in before moving forward.
Quality: We provide consistent, accurate, and complete work. We ensure the standards of quality of care are being met by seeking insight from others.
Your Team

At Wallowa Valley Center for Wellness, we believe a supportive, caring, loved-filled work environment is essential to our mission work. We know this work can be both challenging at times and extremely rewarding at other times. Due to this, leadership helps you grow in your career and supports you in reaching your full potential. We value life outside of work and family time with progressive benefits and time off. We are here for you so you can be there for the community we serve. Additionally, you will work for an organization that encourages out-of-the-box thinking so we can be innovative in our approach to high-quality mental, behavioral, and developmental disability care.

The Location

The Hearts for Health Integrated Care Center, offers a holistic approach to healthcare nestled amidst the mountains in Enterprise, Oregon. With medical, dental, and mental health services all conveniently housed under one roof, our modern facility is home to the Wallowa Valley Center for Wellness and the Winding Waters Clinic.

Built in 2021, this location features inviting therapy rooms, spacious medical exam areas, calming dental operatories, and a fully-equipped teaching kitchen. Collaborative pods foster teamwork among staff, while quiet spaces and wellness activities such as basketball hoops, walking paths, and bikes allow space to reset between appointments. As a Qualified Mental Health Associate (QMHA), you’ll have the opportunity to engage with clients in their personal spaces as well as throughout Wallowa County, making a meaningful impact in our community’s well-being.

Some of the Vast Rewards for Working Here

As we work to empower individuals to reach their most important goals, we also work to support our team in reaching their full potential both personally and professionally.

Full support and career resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
A supportive, caring atmosphere from leadership and co-workers who value each individual’s unique perspective and expertise in providing whole-person care and are encouraged to bring their ideas and solutions to the table so we can act collectively
Generous, Progressive Benefit Plan – consisting of medical, dental, vision, retirement, life flight membership, life insurance, vacation, and sick leave – with compensation and benefits rated as one of the best for a community mental health program.
Reasonable accommodations may be made to enable persons with disabilities to perform the essential function.

Wallowa Valley Center for Wellness is an equal-opportunity employer.

QMHA Levels (for further information, please refer to the MHACBO website: https://www.mhacbo.org/en/)

QMHA 1- Entry level into this wage scale would be a case manager who is waivered or who has minimal experience. Consideration would be given for proficient competencies in working with our populations, EMR, policies, and workflows. This person would be learning our core values and guiding behaviors and how those directly support achieving our mission and vision. This person would not be able to supervise and would need extensive supervision while assimilating into this role.

QMHA 2- Actively modeling our core values and guiding behavior., which directly support all our teams more effectively in delivering services that achieve our mission and vision. You achieve program criteria with success. You would qualify to be a new/entry-level supervisor and would require moderate supervision focused on advanced program achievement and supervision skills. You would be able to perform independently 75% of the time.

QMHA 3- You are a leader in modeling our core values and guiding behaviors, which directly support all our teams more effectively in delivering services that achieve our mission and vision. They would consistently perform above expectations and have the ability to perform as an experienced supervisor. They would also be able to perform independently 90% of the time. They must be able and willing to perform in a leadership or supervisory role. They must be able to implement and/ or oversee programs or special services (ex: Club Med).