IT Technician (On-Call)

Job Description

This is a PRN position (on-call as needed only)

Essential Duties and Responsibilities (This is not an exhaustive list of all duties/responsibilities.  Other duties may be assigned)

• Helpdesk support, monitor support tickets.
• Install, modify, and make minor repairs to computer hardware and software systems, and provide technical advice and support to system users.
• Ensure issue resolutions and training is documented per department requirements.
• Phone system support, video conferencing setup, and Printer/copier/fax/scanner monitoring.
• Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises.
• Assist in the customization and adaptation of existing programs to meet users’ requirements.
• Coordinate activities with network services and information system groups.
• Refer major hardware problems to service personnel for correction.
• Administer e-mail and anti-virus systems.
• Knowledge of or skill with the equipment, systems, theory, and protocols of computer information networks
• Knowledge of VPNs, Firewalls, Cybersecurity, Software Management for large groups of computers running on diverse operating systems.

Qualifications

Required:

• High School Diploma or GED.
• Valid driver’s license.
• Successful completion of background check.

Preferred:

• AA degree in Information Technology, or related field.
  • Plus, 2-years’ experience providing software support to end users.
• Bilingual/Multilingual a plus.
• Prefer Microsoft Certification.
• Network Support Experience.